Privacy policy

At Dungeons Consulting, we respect your privacy and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish law.

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or place an order.

1. Data Controller

Dungeons Consulting
Denmark
Email: support@dungeonsconsulting.dk

(You should add your registered address and CVR number here.)

2. Personal Data We Collect

We may collect the following categories of personal data:

Information You Provide

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by payment providers)
  • Order details
  • Messages sent to customer support

Automatically Collected Data

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Cookie identifiers
  • Referral source

3. How We Use Your Data

We use your personal data to:

  • process and deliver orders
  • manage payments and fraud prevention
  • provide customer support
  • send order confirmations and shipping updates
  • improve website performance and user experience
  • comply with legal obligations
  • send marketing communications where consent is required

4. Legal Basis for Processing (GDPR)

We process data under one or more of these legal bases:

  • Contract – to fulfill your order
  • Legal obligation – accounting, tax, fraud prevention
  • Legitimate interests – store security, service improvement
  • Consent – marketing cookies, email marketing where required

5. Sharing of Data

We may share data with trusted service providers such as:

  • payment processors
  • shipping carriers
  • website hosting providers
  • analytics providers
  • marketing platforms
  • accountants / legal advisors where necessary

These providers only receive data necessary for their services.

6. International Transfers

Some providers may process data outside the EU/EEA.

Where this occurs, we rely on lawful safeguards such as:

  • EU Standard Contractual Clauses
  • adequacy decisions
  • other approved GDPR mechanisms

7. Data Retention

We retain personal data only as long as necessary, including:

  • Order records: accounting/tax retention periods
  • Support emails: as needed for service history
  • Marketing consent data: until consent withdrawn
  • Analytics data: according to tool settings

8. Your GDPR Rights

You may have the right to:

  • access your data
  • correct inaccurate data
  • erase data (“right to be forgotten”)
  • restrict processing
  • object to processing
  • data portability
  • withdraw consent at any time
  • complain to a supervisory authority

For Denmark, complaints may be submitted to Datatilsynet.

9. Security

We use reasonable technical and organizational safeguards to protect your personal data.

However, no online system can guarantee absolute security.

10. Cookies and Tracking

We use cookies and similar technologies for:

  • necessary website functions
  • analytics
  • marketing (only with consent where required)

See our Cookie Policy / Cookie Banner for more details.

11. Marketing Emails

Where required by law, we only send marketing emails with consent or another lawful basis.

You may unsubscribe at any time using the link in emails or by contacting us.

12. Contact

Dungeons Consulting
Email: support@dungeonsconsulting.dk